Refund Policy

Returns & Refund policy

1. Once the order is shipped it cannot be cancelled. 

2. All the jewellery are Hand-crafted and are unique in design. All the jewellery are handcrafted and are studded with semi-precious stones they may have slight irregularities or imperfections, These irregularities are the result of the human involvement in the process. These handcrafted products are all one of a kind, just like you and me.  

3. No returns or exchange are allowed. 

4. We do not accept return/exchange of products unless it is damaged during transit. If there was any damage or defect it has to be informed on the same day of receiving the order with a video of opening the parcel. 

5. All shipments are packed after quality check, in case of damage, the customer has to courier back the shipment on their own expense or you can contact customer support for booking a return shipping. 

6. Customised orders cannot be cancelled, the amount cannot be refunded or exchanged with another product.

Shipping & Delivery Policy

 Orders, Delivery and Shipping

1. You can place an order directly from our website or you can order online by messaging us on WhatsApp at +91 9849100011 or send a message on Facebook/ Instagram.

Orders, Delivery and Shipping 

1. Estimated time of delivery depends on the address and the mode of payment. Average delivery time is 10 to 15 business working days if the product is readily available. 

2. Shipping across India is free for orders above 10,000/- And orders below 9,999/-. Shipping charge at 99/- will be added.  

3. Items ordered together may not always be shipped together. The products will be shipped according to the product availability and its warehouse location. 

Shipping Information -International Orders 

1. For International orders, the time of delivery varies with each country and their import and customs regulations. (Average delivery time 25-40 Business working days). P.S. Saturdays, Sundays and public holidays are not considered Working days. 
2. Priority shipping will take an average delivery time of 15-25 days.
3. For International orders, Chandbali Jewels is not liable in case of delay in the customs clearance process, delay in logistics due to flight unavailability at the logistics end or any other unforeseen circumstances.
4. International shipping charges start from Rs.4500 to Rs.6000 depending on the country, payment mode, Order value and import and customs regulations. 
5. We provide free International shipping for orders valued above Rs. 2.5 Lakh. Friends and family members can club together and place a single bulk order to avail of this benefit. 
6. Note:Import Duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
7. All International shipments are packed after a quality check by Customs officials in India and are packed under the live supervision of the customs department. The consignment will be inspected, scanned and checked for jewellery using an X-ray and signed by the Customs department of India.
8. International orders cannot be cancelled under any circumstance. 

General Information

1. Any sold out product (Made on Order), if it can be manufactured again it will take 30-45 Business working days of additional manufacturing time. The delivery can be done only after the product is manufactured and is ready to be dispatched. 
2. Any custom design product will take 45-60 days to manufacture. So the delivery can be done only when the product is ready to be dispatched.